We have to provide service to the customer even after the sale.
Our online and offline customers need to keep an eye on what kind of experience they are experiencing from us and whether that service or experience is ever taking a bitter turn.
I assume, if someone has shopped at me 4-5 times then we become indifferent about him. For example, if the attitude that he will take from me, then it will be a big mistake. We have to be careful every time we have a repeat customer and we have to sell seriously every time like the first time.